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Review Management Services

Reviews keep coming, and you know who earned them.

Cheers helps your locations ask for reviews consistently, connects supported reviews to employees, and manages replies within your agreed scope. Your managers can see review activity and the issues that need a human decision.

See what we'd improveCheck your visibility

For multi-location service brands that need consistent review velocity and employee-level accountability without adding a reputation manager headcount.

Review velocity

Live
Local
Source
Lift
CaptureRepliesRating
Ask, follow the activity, handle the replies.Illustrative example, not customer results.

Review Management Services

Keep the review work moving.

The gap is almost never the tool. It is that asking for a review is the last thing a technician does at the end of a long day, that nobody follows up on the branch that stopped asking in June, and that responses pile up until someone with time notices. A service fixes that. A dashboard reports it.

01Capture

Ask at the moment the customer is happiest.

The request belongs in the handoff, not in an email three days later. Cheers puts capture into the physical moment with badges, cards, codes, and links that fit how the job actually ends.

  • NFC badges and QR capture for field and front-desk teams.
  • Direct review links for follow-up where a physical handoff is not possible.
  • Per-location and per-employee capture reporting.

Tap to leave
feedback

DP

Dylan Peterson

T-Mobile5G 82

Swipe up to unlock

9:36

Leave a reviewTap to open
GoogleGoogle review

5.0

Fast, friendly service. Highly recommend.

Submit review
Illustrative example, not customer results.
02Attribution

Make the person who earned the trust visible.

Attribution turns reviews into something operations can manage. Leaderboards by employee and branch give managers a coaching tool instead of an average.

  • Employee leaderboards by location and region.
  • Review text tied to the employee who served the customer.
  • Branch and region scorecards.

Location scorecard

Denver North

+38%

Reviews

Luis M.

HVAC tech

42

Alyssa R.

Comfort advisor

31

Nate P.

Installer

18

Illustrative example, not customer results.
03Response and reporting

Replies handled, gaps escalated.

Responses go out on a cadence, and the ones that need a human decision get escalated rather than automated away. Reporting shows velocity, rating health, and where a branch has fallen behind local competitors.

  • Response coverage with escalation for sensitive cases.
  • Rating health and velocity trends by location.
  • Competitor comparisons in the same market.

Recommendation share dashboard

Market scorecard

63%

Avg share

City

GPT

Gem

Pplx

Ggl

Plano

vs Apex

72%#1
64%#2
71%#1
68%#1

Mesa

vs CoolPro

58%#2
73%#1
61%#1
55%#2

Tampa

vs Bay Air

81%#1
68%#1
74%#1
71%#1

Raleigh

vs HomePro

49%#3
52%#2
58%#2
46%#3
Your brandCompetitor

9 wins / 16

Illustrative example, not customer results.

Customer story / Sierra Air Conditioning & Plumbing

5,300+ Google reviews and counting.

See Sierra's Google review growth and how the team follows its local reputation.

Read the customer story

+5,301

Google review growth

5,301 Google-ID-backed reviews on Sierra’s connected profile date to the period since it joined Cheers.

Observed 2026-09-07. September 18, 2024–September 7, 2026.
Source: Connected Google profile snapshots and Cheers records.

The verdict

Buying review software and buying review results are different purchases. If asking is the last thing a tired technician does at 6pm, no dashboard fixes that.

Handle it in-house when

  1. You have a reputation manager whose actual job is reviews and responses.
  2. Branches already ask consistently and velocity holds through a busy season.
  3. Replies go out within a couple of days without anyone chasing.

Bring in Cheers when

  1. A branch stopped asking in June and nobody noticed until the quarter closed.
  2. You want the review tied to the person who earned it, not to a store average.
  3. Responses pile up until somebody with spare time gets to them.

Home-services panel, 90 days

The middle of the market is quieter than it looks

9.7

median company, per location per month

6.5

25th percentile company per month

26.4

75th percentile company per month

82.6%

of reviews received a response

The 75th percentile company collected about 2.7 times the median, and about four times the 25th percentile, over the same 90 days. Mean company rating was 4.58, and 92.4 percent of these reviews came from Google.

Cheers home-services panel, 11 companies with reviews (76 locations), 90 days ending September 2, 2026, recomputed September 23, 2026.

Statistic: median company 9.7 new reviews per location per month, 25th percentile 6.5, 75th percentile 26.4, response rate 82.6 percent.
FindingValueBase
median company, per location per month9.7Stated in the source
25th percentile company per month6.5Stated in the source
75th percentile company per month26.4Stated in the source
of reviews received a response82.6%Stated in the source

Counted from reviews created in the 90-day window and not deleted, as recorded September 23, 2026. Percentiles count each company once. Response rate means the review carries a non-empty owner response, pooled across all reviews. How this is measured.

What the FTC rule says

"The final rule prohibits businesses from providing compensation or other incentives conditioned on the writing of consumer reviews expressing a particular sentiment, either positive or negative."
Federal Trade Commission, final rule on fake reviews and testimonials, August 14, 2024

Read September 3, 2026. Quoted verbatim.

How we read it

This is why Cheers asks every customer rather than the happy ones, and why nothing is conditioned on what the review says. Any vendor offering to filter for positive sentiment before the ask is handing you a legal problem dressed as a feature.

You set the priorities.
We handle the work.

We agree on capture, response coverage, approvals, and escalation rules. Reviews that require a business decision go to your team; employee attribution depends on the supported capture workflow.

Talk through your priorities
  1. 01

    Baseline review velocity, rating, and response coverage per location.

  2. 02

    Put capture into the service moment for the teams that touch customers.

  3. 03

    Switch on employee and location attribution.

  4. 04

    Run responses on a cadence, escalating what needs a human decision.

  5. 05

    Report velocity and rating health by branch against local competitors.

Onboarding

What the first 30 days look like

  1. 01Week 1

    Badges and codes go out

    Ordered against the real employee and location list, not a headcount estimate.

  2. 02Weeks 1 to 2

    Capture goes live at the first branches

    One shift at a time, so the technicians who like it teach the ones who do not.

  3. 03Weeks 2 to 3

    Response handling starts

    Oldest and lowest ratings first. Nothing gets written that would breach a platform's rules.

  4. 04Weeks 3 to 4

    Velocity becomes visible by person

    By branch and by employee, so a manager can coach rather than guess.

  5. 05Day 30

    The quiet branches get named

    Not averaged away into a brand number that looks fine.

Cheers review management onboarding sequence.

  1. Five-step flow describing the first thirty days of a Cheers review management program.
  2. 1. Badges and codes go out: Ordered against the real employee and location list, not a headcount estimate.
  3. 2. Capture goes live at the first branches: One shift at a time, so the technicians who like it teach the ones who do not.
  4. 3. Response handling starts: Oldest and lowest ratings first. Nothing gets written that would breach a platform's rules.
  5. 4. Velocity becomes visible by person: By branch and by employee, so a manager can coach rather than guess.
  6. 5. The quiet branches get named: Not averaged away into a brand number that looks fine.

Make sure
it's a fit.

A clear scope helps both teams know what to expect.

Outside this scope

  • Writing, buying, or incentivizing reviews. That breaks platform rules and we will not do it.
  • Removing legitimate negative reviews. Policy-violating reviews can be reported, and that is different.
  • Gating review requests so only happy customers are asked.
  • Two-way customer messaging, web chat, or payments.

When to consider another option

  • Businesses with no physical or frontline customer interaction.
  • Brands with real service-quality problems, where more reviews expose the issue.
  • Teams that only need cheap software and have someone in-house to operate it.
  • Buyers who want a badge and nothing else. The program depends on frontline participation.

Compare your options

Cheers vs BirdeyeCheers vs PodiumCheers vs LocalClarity

Before we
get started.

Questions about review management services, the work involved, and how Cheers fits your team.

Read more about Review Management Services

Review Generation Software With Employee AttributionBest Review Management Software for Home Services (2026)How to Respond to Negative Reviews ProfessionallyReview Collection at Point of Service: A 90-Day Playbook

Bring the markets
you want to win.

We'll look at where you show up today and the work worth doing next.

See what we'd improveCheck your visibility