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Dylan Peterson
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Google review5.0
Fast, friendly service. Highly recommend.
Submit reviewReview management services
Reviews keep coming, and you know who earned them.
Review velocity holds steady across every location, each review points at the employee who created the experience, and responses go out without anyone on your team opening a dashboard. Cheers runs this as a service rather than selling you a tool to operate.
For multi-location service brands that need consistent review velocity and employee-level accountability without adding a reputation manager headcount.
Review velocity
Live
Local
Source
Lift
CaptureRepliesRating
The verdict
Buying review software and buying review results are different purchases. If asking is the last thing a tired technician does at 6pm, no dashboard fixes that.
Handle it in-house when
- You have a reputation manager whose actual job is reviews and responses.
- Branches already ask consistently and velocity holds through a busy season.
- Replies go out within a couple of days without anyone chasing.
Bring in Cheers when
- A branch stopped asking in June and nobody noticed until the quarter closed.
- You want the review tied to the person who earned it, not to a store average.
- Responses pile up until somebody with spare time gets to them.
Home-services panel, 90 days
The middle of the market is quieter than it looks
6.0
median reviews per month
2.3
25th percentile per month
46.7
90th percentile per month
81.9%
of reviews received a response
Cheers home-services panel, 73 organizations with reviews, 90 days ending September 2, 2026.
| Finding | Value | Base |
|---|---|---|
| median reviews per month | 6.0 | Stated in the source |
| 25th percentile per month | 2.3 | Stated in the source |
| 90th percentile per month | 46.7 | Stated in the source |
| of reviews received a response | 81.9% | Stated in the source |
Counted from reviews created in the 90-day window and not deleted. Response rate means the review carries a non-empty owner response. How this is measured.
Customer proof
Results from teams already using Cheers.
Sierra grew its public Google profile from 2,503 to 7,088 reviews at a 4.9 rating, and uses AI visibility checks to pick the next fix.
Read Sierra Air Conditioning & PlumbingGoogle review growth
+4,585
Sierra had 2,503 connected Google reviews before starting with Cheers in September 2024.
Observed 2026-06-04
What Cheers does
Reviews keep coming, and you know who earned them.
Done-for-you review management services: capture at the service moment, employee attribution, replies handled, and velocity reported by location.
Google reviewLocation scorecard
Denver North
+38%
Reviews
Luis M.
HVAC tech
42
Alyssa R.
Comfort advisor
31
Nate P.
Installer
18
The gap
Software gets bought. The reviews still do not happen.
The gap is almost never the tool. It is that asking for a review is the last thing a technician does at the end of a long day, that nobody follows up on the branch that stopped asking in June, and that responses pile up until someone with time notices. A service fixes that. A dashboard reports it.
Review velocity stops depending on who remembered to ask.
Managers can see which employees create reputation.
Responses go out consistently instead of in batches.
Weak branches surface while there is still time to coach.
Operating view
Review Management Services
Capture
In the moment
NFC badges, QR codes, and direct links fit the natural end of a service, install, or visit.
Attribution
By employee
Every review ties back to the person and the location that earned it.
Coverage
By location
Velocity, rating health, and response gaps compared across branches with competitor context.
Onboarding
What the first 30 days look like
- 01Week 1
Badges and codes go out
Ordered against the real employee and location list, not a headcount estimate.
- 02Weeks 1 to 2
Capture goes live at the first branches
One shift at a time, so the technicians who like it teach the ones who do not.
- 03Weeks 2 to 3
Response handling starts
Oldest and lowest ratings first. Nothing gets written that would breach a platform's rules.
- 04Weeks 3 to 4
Velocity becomes visible by person
By branch and by employee, so a manager can coach rather than guess.
- 05Day 30
The quiet branches get named
Not averaged away into a brand number that looks fine.
Cheers review management onboarding sequence.
- Five-step flow describing the first thirty days of a Cheers review management program.
- 1. Badges and codes go out: Ordered against the real employee and location list, not a headcount estimate.
- 2. Capture goes live at the first branches: One shift at a time, so the technicians who like it teach the ones who do not.
- 3. Response handling starts: Oldest and lowest ratings first. Nothing gets written that would breach a platform's rules.
- 4. Velocity becomes visible by person: By branch and by employee, so a manager can coach rather than guess.
- 5. The quiet branches get named: Not averaged away into a brand number that looks fine.
What the FTC rule says
"The final rule prohibits businesses from providing compensation or other incentives conditioned on the writing of consumer reviews expressing a particular sentiment, either positive or negative."
Read September 3, 2026. Quoted verbatim.
How we read it
This is why Cheers asks every customer rather than the happy ones, and why nothing is conditioned on what the review says. Any vendor offering to filter for positive sentiment before the ask is handing you a legal problem dressed as a feature.
Scope, stated plainly
What this does not cover, and who should not buy it.
What Cheers does not do here
- Writing, buying, or incentivizing reviews. That breaks platform rules and we will not do it.
- Removing legitimate negative reviews. Policy-violating reviews can be reported, and that is different.
- Gating review requests so only happy customers are asked.
- Two-way customer messaging, web chat, or payments.
Who this is not for
- Businesses with no physical or frontline customer interaction.
- Brands with real service-quality problems, where more reviews expose the issue.
- Teams that only need cheap software and have someone in-house to operate it.
- Buyers who want a badge and nothing else. The program depends on frontline participation.
Head to head
Comparing Cheers against something specific?
- Cheers vs Birdeye
An honest Cheers and Birdeye comparison for multi-location service brands: suite breadth versus done-for-you local visibility work, with sources.
- Cheers vs Podium
Podium converts inbound leads. Cheers wins the local and AI recommendation before the lead exists. An honest comparison with sources and wrong-fit cases.
- Cheers vs LocalClarity
LocalClarity publishes per-location pricing for listings and review software you operate. Cheers does the work instead. Honest comparison with sources.
Solution strategy guides
Read More About Review Management Services
Done-for-you review management services for multi-location brands: capture at the service moment, employee attribution, replies, and reporting.
Where to start
Start with the evidence gaps that matter most.
01
Baseline review velocity, rating, and response coverage per location.
02
Put capture into the service moment for the teams that touch customers.
03
Switch on employee and location attribution.
04
Run responses on a cadence, escalating what needs a human decision.
05
Report velocity and rating health by branch against local competitors.
FAQ
Questions operators ask before switching on Cheers.
The questions teams ask when they are comparing review generation, local SEO, and AI visibility as one operating system.
No. Cheers runs the work as a service and reports the result. There is a platform underneath, but you are buying the execution, not a seat and a login.
Never. Incentivized or fabricated reviews violate platform policy and put your profiles at risk. Everything here depends on real customers describing real service.
Legitimate negative reviews stay, because that is how the system works. Reviews that violate platform policy can be reported, and recovering a restricted profile is a separate piece of work.
Each employee gets their own badge, card, or link, so the review that follows is tied to them and their location. Managers see leaderboards and can coach from actual customer language.
Capture usually moves within the first few weeks once the frontline is using it. Rating health and competitive position take 60 to 90 days of consistent volume to show up.
Start getting recommended today.
Run the free grader on one Google Business Profile. Or book a demo and we'll walk through what AI says about you, your reputation, the sites that matter, and the markets you want to win.