Terms and Conditions

Last updated: January 15, 2024

1. Agreement to Terms

By accessing or using the Cheers platform and services ("Services"), you agree to be bound by these Terms and Conditions ("Terms"). If you disagree with any part of these terms, you may not access the Services.

2. Description of Services

Cheers provides a review management platform that enables businesses to collect, manage, analyze, and respond to customer reviews across multiple platforms. Our Services include:

  • Review collection tools (badges, QR codes, email campaigns)
  • Review monitoring and aggregation
  • Analytics and reporting
  • AI-powered insights
  • Team management features
  • API access (on eligible plans)

3. Account Registration

To use our Services, you must create an account. You agree to:

  • Provide accurate and complete information
  • Maintain the security of your account credentials
  • Promptly update any changes to your information
  • Accept responsibility for all activities under your account

4. Acceptable Use

You agree not to:

  • Use the Services for any illegal purpose
  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Transmit malware or harmful code
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt the Services
  • Generate fake reviews or manipulate review platforms
  • Violate the terms of service of third-party platforms

5. Review Platform Compliance

You are responsible for complying with the terms of service of any third-party review platforms (Google, Yelp, Facebook, etc.) that you connect to Cheers. This includes but is not limited to:

  • Not offering incentives for reviews
  • Not soliciting reviews only from satisfied customers
  • Not posting fake or misleading reviews

6. Payment Terms

Paid plans are billed in advance on a monthly or annual basis. You agree to pay all fees associated with your selected plan. Fees are non-refundable except as required by law or as explicitly stated in these Terms.

7. Intellectual Property

The Services and all related content, features, and functionality are owned by Cheers and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works without our prior written consent.

8. User Content

You retain ownership of content you submit to the Services. By submitting content, you grant us a non-exclusive, worldwide, royalty-free license to use, store, and display that content as necessary to provide the Services.

9. Third-Party Services

Our Services may integrate with third-party platforms and services. We are not responsible for the availability, accuracy, or content of third-party services. Your use of third-party services is subject to their respective terms and policies.

10. Limitation of Liability

To the maximum extent permitted by law, Cheers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.

11. Disclaimer of Warranties

The Services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

12. Indemnification

You agree to indemnify and hold harmless Cheers and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Services or violation of these Terms.

13. Termination

We may terminate or suspend your account immediately, without prior notice, for any reason, including breach of these Terms. Upon termination, your right to use the Services will cease immediately.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting on our website or sending you an email. Your continued use of the Services after changes constitutes acceptance of the modified Terms.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.

16. Dispute Resolution

Any disputes arising from these Terms or the Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

17. Contact Information

If you have any questions about these Terms, please contact us at: