The End of the Frontline Average.
Performance doesn't happen in aggregate; it happens one interaction at a time. Cheers provides the first real-time dataset that connects individual frontline effort directly to your business outcomes.
We are the definitive system of record for frontline performance. Stop guessing who drives your reputation and start knowing.
The Last Department Without Accountability.
Every critical department in your organization has a system of record providing real-time, individualized performance data.
Your sales teams have Salesforce. Your engineers have Jira. Your finance teams have NetSuite.
But the frontline, the employees interacting directly with your customers every day, have had their efforts blended into anonymous, aggregated scores.
This is the Frontline Data Gap.
Traditional CX tools focus on what your reputation is (e.g., "Store #45 is 4.1 stars"). This approach fails because locations don't determine reputation; individuals do.
Cheers pioneered the Frontline Attribution Engine.
We link every review, survey, and loyalty sign-up directly back to the specific employee who earned it. This is the missing link required to move from measurement to actual improvement.
Check out what happened when Vivint Smart Home started using Cheers:
✅ 65,000+ new five-star Google reviews in four months
✅ Local ratings soared from ~2.0 → ~4.9 stars
✅ Managers identified top performers instantly, coaching precisely where needed
Transform Management from Guesswork to Precision.
When you introduce employee-level attribution, the way you manage changes fundamentally. Aggregate data paralyzes; attribution empowers action.
✅ Targeted Coaching, Not Generic Training:
Stop the "spray and pray" approach. Deliver precise, individualized coaching based on direct customer outcomes.
✅ A True Meritocracy:
Aggregate data hides your heroes. Instantly identify and reward the employees consistently pushing your brand to the frontline.
✅ A Culture of Ownership:
When employees see their name tied to customer feedback on a real-time leaderboard, engagement and accountability skyrocket.