How Vivint earned over 75,000 reviews in 6 months by using Cheers
Vivint is the industry-best at field marketing. They felt like their digital reputation didn't align with how great their product is.
Vivint is the industry-best at field marketing. They felt like their digital reputation didn't align with how great their product is.
75,000+
75,000+
Cheers Google Reviews.
7,200+
7,200+
Field Marketers.
4 weeks
4 weeks
Time to Implement.
Time to Implement.
How their brand has changed
How their brand has changed
See what Cheers did for Vivint.
See what Cheers did for Vivint.
Before Cheers
3,000 reviews a month
Total 5-Star Reviews: 1,000
Average Rating: 3.0
"C-" Cheers Reputation Score
With Cheers
16,000 reviews a month
Total 5-Star Reviews: 15,000
Average Rating: 4.9
"A-" Cheers Reputation Score
Reps now collect app downloads
Professional, branded badges add confidence
Customer get access to the rep's contact information
Why they needed to switch
Why they needed to switch
Losing money
Losing money
Losing money
Vivint's first interaction with customers is often at the doorstep, and contracts are signed shortly after. However, at times customers felt to cancel after further researching Vivint's online reputation after the doorstep.
Vivint's first interaction with customers is often at the doorstep, and contracts are signed shortly after. However, at times customers felt to cancel after further researching Vivint's online reputation after the doorstep.
Customer experience
While Vivint has a lot of very satisfied customers, unsatisfied customers and critics are more likely to soil their reputation. Their reviews indicate a bigger gap between Vivint and their customers than there really is.
While Vivint has a lot of very satisfied customers, unsatisfied customers and critics are more likely to soil their reputation. Their reviews indicate a bigger gap between Vivint and their customers than there really is.
Other Software Doesn't Get Reviews.
Vivint has used other softwares, and consistently had a 5% or less conversion rate from customers into reviews. Cheers has converted over 50% of badge taps into reviews.
Vivint has used other softwares, and consistently had a 5% or less conversion rate from customers into reviews. Cheers has converted over 50% of badge taps into reviews.
Stop Managing Averages. Start Leading Individuals.
Dashboard
Leaderboard
Online Reviews
Forms
Manage Employees
Organization
Customer Interactions
20,243
Google Reviews
16,152
Average Rating
4.9/5
Loyalty Sign-Ups
1,758
Referrals Submitted
1,332
Leaderboard
Employee Name
Employee Rank
Attributed Reviews
Referrals Submitted
Loyalty Sign-Ups
Average Rating
Dylan Allen
1
64
4
3
Andrew Kai
2
47
5
1
Sam Peters
3
32
1
5
Holly Flacks
4
18
7
2
Jim Halpert
5
12
0
1
Tron Legacy
6
6
3
1
Stop Managing Averages. Start Leading Individuals.
Dashboard
Leaderboard
Online Reviews
Forms
Manage Badges
Organization
Customer Interactions
20,243
Google Reviews
16,152
Average Rating
4.9/5
Loyalty Sign-Ups
1,758
Referrals Submitted
1,332
Leaderboard
Employee Name
Employee Rank
Employee Reviews
Referrals Submitted
Loyalty Sign-Ups
Average Rating
Dylan Allen
1
64
4
3
Andrew Kai
2
47
5
1
Sam Peters
3
32
1
5
Holly Flacks
4
18
7
2
Jim Halpert
5
12
0
1
Tron Legacy
6
6
3
1
Stop Managing Averages. Start Leading Individuals.
Dashboard
Leaderboard
Online Reviews
Forms
Manage Badges
Organization
Customer Interactions
20,243
Google Reviews
16,152
Average Rating
4.9/5
Loyalty Sign-Ups
1,758
Referrals Submitted
1,332
Leaderboard
Employee Name
Employee Rank
Employee Reviews
Referrals Submitted
Loyalty Sign-Ups
Average Rating
Dylan Allen
1
64
4
3
Andrew Kai
2
47
5
1
Sam Peters
3
32
1
5
Holly Flacks
4
18
7
2
Jim Halpert
5
12
0
1
Tron Legacy
6
6
3
1