Service for Getting More Reviews
What Actually Works—and What to Look for in a Review Partner

Online reviews are one of the most powerful drivers of customer trust and search visibility.

Whether you're in home services, retail, hospitality, or healthcare-getting more reviews is the fastest way to improve your reputation and win more business.

But not all review services are created equal. Some send a text and hope for the best. Others focus on analytics but don’t help you collect more feedback.

So, what should you actually look for in a service that helps you get more reviews?

1. Make It Frictionless for the Customer

Here’s the truth: most happy customers don’t leave a review-not because they don’t want to, but because you didn’t make it easy.

A good review service should:

• Remove as many steps as possible

• Work in-person or digitally

• Require no app or login

• Take <30 seconds to complete

If your customer has to dig through their inbox or search Google on their own, you’ve already lost them.

2. Automate the Ask-But Make It Personal

Many services automate review requests through:

• Post-visit text messages

• Email campaigns

• CRM-triggered workflows

These are great-but only if they’re personalized and well-timed.

The best review tools will:

• Let you trigger a request right after a job

• Use the employee’s name or context to make the ask feel genuine

• Avoid spamming customers over and over

3. Attribute Reviews to the Right Employee

One of the most overlooked features of a review service?

Attribution.

If your business has field reps, technicians, or frontline staff, you want to know who earned each review. This helps you:

• Identify top performers

• Reward your best employees

• Improve training and coaching

4. Use Cheers to Get Reviews Instantly With a Tap

Cheers takes a different approach.

With Cheers, your employees carry NFC-enabled badges. When a customer has a great experience, they simply tap the badge with their phone. Instantly, they’re taken to a pre-loaded review link-no apps, no friction, no delay.

That tap turns into:

• A 5-star review on Google, Yelp, or your platform of choice

• A referral or loyalty sign-up

• A tip or feedback form

• A data point tied directly to the rep who earned it

We’ve helped companies like Vivint generate 50,000+ reviews in 3 months-just by reducing friction and making the moment matter.

5. Pick a Service That Aligns With Your Business Model

At the end of the day, the best review service is the one that:

• Fits seamlessly into your customer journey

• Reflects your brand values

• Delivers results you can track

Cheers was built for high-touch businesses that need real-time, in-person review capture. If that’s you, we’re ready to help.