How to Identify Top Performers in My HVAC Company
See Who’s Driving 5-Star Experiences—and Build Your Team Around Them

If you run an HVAC company, your growth depends on more than just installs and repairs. It’s built on the daily service experiences that your techs deliver.

The problem? You can’t improve what you can’t see. And in most HVAC companies, top performers go unnoticed because there’s no system to surface who’s actually driving results.

Here’s how to confidently identify your best HVAC technicians so you can reward them, learn from them, and scale their success across your whole team.

1. Go Beyond Completed Jobs

Most companies track:

• Number of jobs completed

• Hours worked

• Upsells made

But those metrics alone don’t tell you who’s making customers happy. Instead, start tracking:

• Customer satisfaction ratings

• Post-job reviews

• Repeat customer requests for the same tech

• Callback rates or warranty claims

• Maintenance plan sign-ups

These insights separate the high-output techs from the high-impact ones.

2. Use Customer Reviews as Performance Signals

When someone has an HVAC issue, they remember two things:

• Did the system get fixed?

• How did the tech treat them?

That second part, the experience, is what drives loyalty, referrals, and your brand reputation.

The best way to measure that? Customer reviews. But only if you know who earned each one.

3. Track Reviews Back to the Tech Who Earned Them

That’s where most companies struggle. A glowing Google review for “ABC HVAC” doesn’t help much if you don’t know which tech created that impression.

You need a system that connects reviews directly to individuals. That’s what allows you to:

• Identify your top performers

• Understand what they do differently

• Run contests or incentives tied to results

• Coach the team based on real customer feedback

4. Use Cheers to See Exactly Who’s Performing

Cheers makes this easy.

With Cheers, every tech wears an NFC badge. When they finish a job, they invite the customer to tap the badge and leave a review on the spot. That review is automatically:

• Tracked to the individual tech

• Logged into a dashboard

• Available for performance reviews and recognition

• Visible to Ops and Management

No guesswork. No extra steps. Just clear, instant feedback from the people who matter most-your customers.

Some HVAC clients using Cheers have seen tens of thousands of 5-star reviews in just a few months, with full attribution to the right technician.

5. Use What You Learn to Build a Culture of Performance

Once you know who your top performers are:

• Recognize them in meetings

• Build peer-to-peer training around their methods

• Share their feedback in onboarding

• Create friendly competitions based on real results

It builds morale, drives retention, and lifts everyone up.